betgil Privacy Policy

1. Who We Are and How to Contact Us

betgil ("we", "us", "our", "the Platform") operates the online casino and sports betting service accessible at betgil.app, designed and built specifically for adult players (aged 21 and above) in Bangladesh. betgil is the data controller responsible for the personal data it collects through this platform.

If you have any questions, requests, or concerns regarding your personal data or this Privacy Policy, you may contact the betgil data support team in writing. Our contact email is displayed in the footer of every page on this site. betgil responds to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

2. Information We Collect

betgil collects personal data in three primary ways: information you provide directly, information collected automatically through your use of the platform, and information received from third-party payment providers. The categories of data we collect include:

• Identity Data: Full name, date of birth, gender, and a copy of a government-issued identity document when required for verification purposes.
• Contact Data: Mobile phone number, email address, and residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account Data: Username, encrypted password, account registration date, account status, and player preferences stored in your betgil profile.
• Financial Data: Mobile banking account references (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. betgil does not store full mobile banking PINs or complete account credentials — only the reference identifiers required to process your transactions.
• Transaction Data: Records of all deposits, withdrawals, bonus claims, bet placements, game sessions, and account balance changes associated with your betgil account.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, session duration, referring URLs, and pages visited within betgil.app.
• Usage Data: Information about how you navigate and interact with the betgil platform, including games played, betting markets accessed, session start and end times, and in-session behaviour patterns.
• Communications Data: Records of any correspondence between you and the betgil support team, including emails, support tickets, and any information you voluntarily provide when contacting us.

betgil does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. If you choose to disclose such information voluntarily (for example, when requesting responsible gaming assistance), it will be handled with the highest level of care and used solely for the purpose for which it was provided.

3. How We Use Your Personal Data

betgil processes your personal data only for specific, legitimate purposes. The primary purposes for which we use your data are as follows:

• Account management: To create and maintain your betgil player account, verify your identity, and ensure the security of your login credentials.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions on your account.
• Age and identity verification: To verify that all players are aged 21 and above, in line with betgil's strict age restriction policy. betgil will not knowingly permit underage individuals to use the platform.
• Platform delivery: To provide, maintain, and improve the betgil platform, including delivering live cricket betting, casino games, slots, Teen Patti, and all other services available to registered players.
• Customer support: To respond to your support requests, account queries, complaints, and responsible gaming self-exclusion requests in a timely and accurate manner.
• Responsible gaming compliance: To monitor betting and gaming patterns that may indicate problematic gambling behaviour, and to implement player-protection measures such as deposit limits, session reminders, and self-exclusion where appropriate.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct as defined in betgil's Terms and Conditions.
• Legal and regulatory compliance: To comply with applicable legal obligations, including those relating to record-keeping, anti-money laundering procedures, and the investigation of disputes.
• Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL betting offers, Eid promotions, or Pohela Boishakh specials) via your registered contact details, where you have provided explicit consent. You may withdraw this consent at any time by contacting the betgil support team.

betgil does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Responsible gaming pattern detection is used to protect you, not to make adverse decisions about your account without manual assessment.

4. Legal Basis for Processing

betgil processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to register your account, execute transactions, and deliver the betgil platform services you have signed up for.
• Legal obligation: Processing is necessary to comply with applicable laws, including age verification, anti-money laundering requirements, and financial record-keeping obligations.
• Legitimate interests: Processing is carried out to detect fraud, protect platform security, prevent abuse, and improve the betgil service — provided these interests are not overridden by your privacy rights.
• Consent: Where betgil relies on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Data

betgil does not sell, rent, or trade your personal data to third parties. However, betgil may share your data in the following limited and controlled circumstances:

• Payment processors: Transaction reference data is shared with bKash, Nagad, Rocket, and Upay solely to process your deposit and withdrawal requests. Each of these providers operates under their own data protection policies.
• Game content providers: Aggregated, non-identifiable session data may be shared with game studios such as Pragmatic Play, Microgaming, NetEnt, Ezugi, Spribe, and Evolution Gaming for the purpose of game performance and integrity monitoring. Individual player identity is not disclosed to game studios.
• Technology and infrastructure partners: betgil works with third-party service providers for platform hosting, data storage, and cybersecurity. These partners act as data processors under binding confidentiality agreements and are not permitted to use your data for any purpose other than providing services to betgil.
• Legal and regulatory authorities: betgil will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or by a valid legal order. betgil will, where legally permissible, notify you of such disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of betgil's assets, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

In all cases of data sharing, betgil applies appropriate technical and contractual safeguards to protect the confidentiality and integrity of your personal information.

6. Cookies and Tracking Technologies

betgil uses cookies and similar tracking technologies on the betgil.app platform to deliver a functional, secure, and personalised experience. The types of cookies used include:

• Essential cookies: Required for the platform to function correctly, including session management, login persistence, and security token validation. These cannot be disabled without impairing the core functionality of the betgil service.
• Performance cookies: Used to collect anonymised information about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data helps betgil improve platform performance and reliability.
• Functional cookies: Store your preferences such as language settings, notification preferences, and game display options so that the platform remembers your choices between sessions.
• Analytics cookies: Used internally by betgil to understand overall player engagement patterns, game popularity, and marketing campaign effectiveness. These cookies do not identify individual players by name.

Most mobile browsers allow you to control or disable cookies through your device settings. However, disabling essential cookies will prevent certain betgil features — including account login and payment processing — from functioning correctly. betgil does not use third-party advertising cookies or cross-site tracking cookies.

7. Data Retention

betgil retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Account data and transaction records: Retained for a minimum of 5 years from the date of account closure, in line with financial record-keeping obligations.
• Identity verification documents: Retained for the duration of your account plus 5 years, and securely deleted thereafter unless a legal obligation requires longer retention.
• Support correspondence: Retained for 2 years from the date of the last communication, after which it is archived and access-restricted.
• Technical and usage logs: Retained for up to 12 months on active servers; anonymised and archived for a further 24 months for aggregate analytics purposes.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year for compliance audit purposes.

When personal data is no longer required, betgil applies secure deletion or irreversible anonymisation procedures. Paper-based records, if any, are shredded in accordance with information security best practices.

8. Data Security

betgil employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• End-to-end SSL/TLS encryption on all data transmissions between your device and betgil servers.
• Encrypted storage of passwords and sensitive account credentials. betgil staff cannot view your password in plain text.
• Access controls that restrict internal staff access to personal data on a strict need-to-know basis, with all access activity logged and audited.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Incident response procedures to detect, contain, and notify affected players in the event of a data breach within a reasonable timeframe.

While betgil applies industry-standard security practices, no internet-based platform can guarantee absolute security. Players are advised to use strong, unique passwords for their betgil account, to enable any available two-factor authentication, and to notify betgil immediately at our support email if they suspect unauthorised access to their account.

9. Your Privacy Rights

As a player on the betgil platform, you hold the following rights with respect to your personal data. betgil will respond to all valid rights requests within 30 calendar days:

• Right of access: You may request a copy of the personal data betgil holds about you, along with information about how it is being used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. Minor account details (such as contact number) can be updated directly via your account settings panel.
• Right to erasure: You may request deletion of your personal data where betgil no longer has a legitimate basis for retaining it. Note that betgil may be required to retain certain data for legal or regulatory compliance purposes even after a deletion request.
• Right to restrict processing: In certain circumstances, you may request that betgil limit how your data is processed while a dispute or investigation is ongoing.
• Right to data portability: You may request that betgil provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where betgil processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to betgil processing your personal data for marketing purposes at any time. You may also object to processing carried out on the basis of betgil's legitimate interests, subject to our ability to demonstrate overriding legitimate grounds.

To exercise any of the above rights, please contact the betgil support team using the email address provided in the footer of this page. betgil may ask you to verify your identity before processing your request to prevent unauthorised data disclosure.

10. Children and Minors

The betgil platform is strictly restricted to individuals aged 21 years and above. betgil does not knowingly collect, store, or process personal data relating to individuals under the age of 21. If betgil becomes aware that an account has been created by or for a minor, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any deposits made by an underage player will be returned to the originating payment account after verification.

If you believe that a minor has accessed or registered on the betgil platform, please contact the betgil support team immediately so that appropriate action can be taken.

11. Third-Party Links and Services

The betgil platform does not contain links to external third-party websites. All navigation within betgil.app remains within the betgil domain. However, the payment providers betgil partners with — bKash, Nagad, Rocket, and Upay — operate under their own independent privacy policies. When you initiate a transaction through one of these providers, your interaction with their payment interface is governed by their respective privacy terms, not this Policy. betgil encourages you to review the privacy practices of your chosen payment provider.

12. Changes to This Privacy Policy

betgil reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, betgil's operational practices, or the services offered on the platform. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly. Continued use of the betgil platform after any update constitutes your acceptance of the revised Policy. betgil recommends that you review this page periodically to stay informed of any changes.